You may submit a return request within 7 days after receiving your goods. Returns are subject to the following conditions:

4F, VORT Building, 1-14-8 Shinbashi, Minato-ku, Tokyo 105-0004, Japan

Once your return is approved, we will send you a return shipping label together with instructions for shipping and destination details.

Please note that items sent back without a prior return request will not be accepted.

If you wish to return goods or have any questions, please contact us via the contact form.

Please inspect your order promptly upon arrival. Contact us immediately if your items are defective, damaged, or you receive incorrect merchandise. We will review your case and take appropriate action.

For orders delivered within the EU, you have the right to cancel or return your order within 14 days upon receipt. The same return conditions apply: items must be unopened and accompanied by proof of purchase.

Custom‑made products (special orders, engraved items, etc.) and sale items cannot be returned. Thank you for your understanding.

After we receive and inspect your returned goods, we will notify you whether your refund is approved. If approved, refunds will be processed within 10 business days to your original payment method. Banks and credit card providers may require additional processing time.

If you have not received your refund more than 16 business days after return approval, please reach out through our contact form.